Refund and Return Policy
National bank of Belgium
At Diamantwerp we strive to provide our customers with the best products and service. However, we understand that situations may arise where you wish to return a product or request a refund. Our refund and return policy is designed to make this process as smooth and transparent as possible.
General terms and conditions
Return Period
You have 30 days from the delivery date to return an item.
Condition of the product
Items must be returned unworn, undamaged and in their original packaging, along with all certificates and documentation.
Return Shipping
The costs for the return shipping are for the account of the customer, unless the product is defective or incorrectly delivered.
Returns Procedure
Register your return
Send an email to questions@diamantwerp.be or contact us via our contact page to register your return. State your order number and the reason for return.
Receive a Return Number
After your registration, you will receive a Return Number and instructions for sending your return.
Send your item
Make sure the item is well packaged to prevent damage during shipping. Include the Returns Number and a copy of your proof of purchase.
Refunds
Refund Processing
Once we receive and inspect your return, we will process your refund within 14 days.
Payment Method
Refunds will be processed using the same payment method you used for the original purchase. Depending on your payment method, it may take a few days for the refund to appear on your account.
Exceptions and Non-Returnable Items
Reserved and Discounted Items: These items are eligible for exchange or store credit, but not for refund.
Defects and Errors
Defective products
If you have received a defective product, please contact our customer service immediately. We will make sure that you receive a replacement item or your money back.
Incorrect deliveries
In case of an incorrect delivery, please send us an email with details and we will ensure a quick and correct handling.
Contact details
For any questions regarding our Refund and Return Policy, please contact our customer service at questions@diamantwerp.be or visit our contact page. We are here to help you and ensure a hassle-free return experience.